Support
Something broken? Start here.
You reach the person who built and administers your site. There is no ticket queue, no first-line script, and nobody reading from a decision tree.
Site or server down
Call. Do not wait on email.
Anything actively broken — site unreachable, checkout failing, email not delivering — is a phone call. Outside business hours, call anyway and leave a message with a callback number.
Everything else
Content changes, new pages, email accounts, certificate renewals, and the general “can you just…” requests go through the form or straight to [email protected]. Replies go out the same business day in almost all cases.
Include as much detail as you can — the page URL, what you expected, what happened instead, and a screenshot if there is anything to see. It removes a round trip.
What support covers
- Site or server down
- Content and page updates
- Email problems — delivery, setup, new accounts
- DNS and domain changes
- SSL certificates
- Plugin, framework, and OS updates
- Restoring from backup
- Performance investigation
Not a client yet?
We take over existing sites regularly, including ones built by someone else who has since disappeared. Send it over and we will tell you honestly whether it is worth maintaining or worth replacing — that is a website takeover, and there is a page on how it works. Request a quote to start there instead.
- Urgent
- (865) 888-9809
- Support email
- [email protected]
- Hours
- Mon–Fri, 9:00am–5:00pm Eastern